The Clock In / Clock Out feature is very useful for your employer to know when and where you started and ended your shifts. It provides visibility to your employer, avoid disputes on work schedule times, and helps make submitting your timesheet easier.

Sometime you might miss your clock in/out time for various reasons, and you should explain to your employer why (See below). It is important to note that missing the clock in does not mean that you will be paid more/less. This is a tool for you and your employer to help manage your timesheets and provide better care.

There can be 2 clock-in/out issues with different solutions

a) You missed the actual clock in / clock out time by several minutes
In this case, you can just add a note in the clock in/out to let your employer know the difference

b) You completely forgot to clock in / clock out
In this case, you don't have a clock in/out to add another notes. But you still have the shift in your timesheet and add a note to the shift so your family know that you forgot to clock in.


How to add notes to explain clock-in/out were not done on time.

If you forgot to clock-in or clock-out on time, you can add a note to your clock-in or clock-out with the actual time and a brief explanation. The family will be able to see this note on their Care Plan. Make sure to add the proper start or end time on your timesheet. Below you can see the steps for adding notes to your clock-ins and clock-outs. 

Step 1: Click on the 'Clock In' or 'Clock Out' that you would like to add a note to

Step 2: Click 'ADD NOTE'

Step 3: Type in your note and click 'SAVE NOTE' 

You can type in your actual start time or end time and a brief note explaining why you clocked in or out late. 

Step 4: Your care family will be able to view this note on the clock-in or clock-out

ℹ️  If you are still having trouble or have any other questions, please send us an email at with a detailed description of your issue and we will get back to you as soon as possible.

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