While the caregiver visits with the care recipient, if they find something that is concerning while doing the task, they can set an alert that will notify the family’s members. An email notification will be sent to the family when an alert is added to a Care Plan. The email will have the task name along with the note added by the caregiver.
Click on the task that you want to set an alert for
Add a note, photo, or video to give more details about the concerns you are seeing or the care recipient is telling you
Click on the box that states “Is this an important or urgent alert?”
Click on the blue button that says ‘Complete Task’
Note: Family members may not always see this notification immediately, so in an emergency, always follow emergency steps like calling 9-1-1, if necessary.
ℹ️ If you are still having trouble or have any other questions, please send us an email at firstname.lastname@example.org with a detailed description of your issue and we will get back to you as soon as possible.