Your background check results may take between 3-5 business days to come in; after which, it will appear on your profile. 

If more than 5 business days have passed, and you have not gotten your results, contact us at, and we will be happy to look into it. 

*Occasionally, caregivers accidentally make multiple accounts. Make sure you are logged into the correct account. 

ℹ️  If you are still having trouble or have any other questions, please send us an email at with a detailed description of your issue and we will get back to you as soon as possible.

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